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sqadia-Frequently Asked Questions

Frequently Asked Questions

Billing and Account Questions

How do I reset my password?

On the login page, click Forgot Password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly.

In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalog page.

How do I change my password?

Once signed into your account, you can change your password by clicking Profile Icon from the end of the top navigation menu. Select Password and update your password. Click Here to Access Your Profile

How do I update my billing information?

Once signed into your account, you can change your password by clicking Profile Icon from the end of the top navigation menu.

Select Billing and update your billing information. Click Here to Access Your Profile

How do I cancel my recurring subscription?

Once signed into your account, you can change your password by clicking Profile Icon from the end of the top navigation menu.

Select Billing and locate your Subscription Details at the bottom of the page. Click Cancel Auto-Renewal. Your subscription will be cancelled and your access will be removed at the end of your current payment period.

My credit card is being declined. Why is that?

Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your bank to let them know the purchase you would like to make. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied. Good News is that we also accept payments by Paypal.

Playback Questions

My video does not playback smoothly. How can I fix this?

Video playback depends on several factors. To improve your playback experience, make sure you have a fast, stable internet connection. We recommend using the most recent version of Chrome, Firefox, or Safari. You may experience playback issues with outdated devices and browsers.

Can I watch videos on my TV without using an app?

Yes. By connecting your laptop directly to your TV with an HDMI cable, you will be able to watch videos from our site on your TV.

Can I watch videos on my phone or tablet without using an app?

Yes. Our website adapts to phone and tablet browsers so you can watch our content anywhere!